Here are some of the comments my customers have left for me on independent review websites such as Google+, Insiderpages, Superpages and Kudzu. Thanks to those who have taken the time to leave these wonderful reviews :-)
A torsion spring on my double door garage broke last evening. I called at 8:00AM this morning, Phil was here by 11:30AM and replaced both springs at the agreed upon price which was the lowest I found on the internet. He even tuned the door and the opener plus gave maintenance advice at no extra charge. Thanks for the good service!
Mumford in Acworth
I picked Don't Panic from the Yellow Pages and it was a great choice. He was here promptly within hours of my call and not only fixed our garage opener problem but also explained our specific model's points with me. The charge was much less than I expected with each charge amount clearly detailed. I highly recommend them for any garage opener problem.
Alrchr189 in Austell
Jdsesq in Powder Springs
There are three companies that consistently go way beyond the consumer's reasonable expectations; REI, Costco, and Don't Panic Emergency Garage Door Repair. A little over a year ago I called DP to fix a broken spring on my garage door. I picked DP because of its Internet ratings and my conversation with Phil, the owner. Phil arrived on time and repaired the spring for about the same or less than what the other companies quoted (I can't recall DP's exact price at this time). During the service call he dealt with my wife whom informed me that Phil was very pleasant and very professional. This is what I would expect from any good company. However, just recently, on Labor Day no less, I had problems with the sensor in one of the garage doors so I called DP again. Phil answered the phone and though he didn't remember me from my last call well over a year ago, which I wouldn't expect him to, he was again very professional and pleasant. I explained my problem to him. Rather than jump at the opportunity to make more money off my garage door problem he offered a couple of things I could easily do on my own that might remedy the problem. I did as suggested and the garage door again worked as good as new. A company that is willing to give you free suggestions that may eliminate the need for their services, is a company well worth considering during those times when you may truly need their help. I would not hesitate to call Don't Panic Emergency Garage Door Repair for any of my garage door service needs.
Jgroove in Mableton
I called Phil, described the problem with the opener, and he immediately and correctly diagnosed what was wrong with it--over the phone--and gave me a reasonable estimate. There were no "change orders" on the job. He fixed the opener quickly and charged the agreed-upon estimate. I was very happy with the service provided by Don't Panic Emergency Garage Door Repair and would recommend the co. to others wholeheartedly.
ChristinaM in Woodstock
I contacted 2 other companies prior to Don't Panic. The other two was answered by middleman but Phil who is the owner and the repair person answered the phone directly. I emailed him the photo of our broken garage and he gave me a quote immediately. Because I was in a tight budget, he agreed to come on the next available normal hours. He got our garage fixed at a reasonable price, lower than the other quotes from the other two. Phil is the real deal. His website is for real too.
Anthony in Smyrna
Quite frankly one the best customer service experiences that I have ever had. I highly recommend Phil. Phil arrived on time and explained the issues clearly. I had broken springs and a worn part inside my garage door opener that needed to replaced. Phil not only fixed the issues, but also pointed out problems with how my garage door opener was not properly installed. Phil remounted my garage door opener to prevent future problems from possibly occurring. The quality of the work was fantastic. The reasonable price was just a added bonus. Truly happy with the work that was performed. I wish Phil did more home services. I highly recommend Phil for any of your garage door needs.
CWC in Kennesaw
Phil came out same day, minor problem as it turned out, and yes he was on time. Knowledgeable and very affordable, if you have a concern email me at email@example.com. Highest recommendation.
JerryP in Roswell
I called this company late Wednesday after calling several other companies. My garage door was in a bad way and I needed it fixed pronto. What luck to have called "Don't Panic Garage Door Repair". The call was answered by an experienced and caring person. He came out that same night and had my door operating without costing me an arm and a leg. I would recommend this company to everyone who needed emergency repair or to anyone who just wanted some work done to their garage door.
Very professional. Arrived a few minutes early, completed work ahead of schedule, offered to check other doors. Price charged surprisingly low.
Susan in Marietta
Venus in Douglasville
With so many choices I had to rely on the few referrals that were shown. Based on the referral I read on Phil, it turned out to be the right one. My problem was minor and his time was minimum. Turns out that he will be my choice for any future need I may have.
Eph2v8 in Dallas
True to his word. Great Service. Phil, the technician, was at my home at his originally projected arrival time. He had the necessary parts. Service was courteous and fast. In addition to the repair, Phil showed me adjustments he made to improve the doors operation. Now, my garage door is much more quiet. And it works better than it ever has. I would recommend Don't Panic to a friend.
Jasvance in Austell
Phil replaced 2 torsion springs for me and was knowledgeable, friendly, professional and reasonable.
JimB in Lithia Springs
Phil replaced the springs in my garage door. He arrived at the scheduled time and was very courteous and professional. He had my garage door in perfect working order in about an hour. His price is the best I've found and his work is excellent. I would highly recommend "Don't Panic" to anyone!!
Lives up to the name!
After backing into my garage door and trying to repair it myself, I realized I needed professional help. I called at 7pm and scheduled an appointment for the next morning. Phil was great! He was able to give me an estimate over the phone that put my mind (and my wallet) at ease! He was prompt, professional, friendly, fast, and has made a loyal customer! Phil and his company really live up to the "Don't Panic!" name! I can't recommend him enough!
Jlf30062 in Marietta
I had a broken extension spring and called four garage door companies. The estimated cost given by the Don't Panic Garage Door was the lowest. It is not difficult for me to make a choice after reading 10 reviews on Kudzu and Yahoo, all of which gave Don't Panic a five star rating. I called Phil at 11 am and he was able to come at 4:30 pm the same day. As expected, he was friendly, dependable, prompt and professional. After replacing the extension springs, he also helped with lubricating the track of garage door opener to reduce the noise. The work is excellent. Thanks to the reviewers. I really hope the Cobb County's Homeowner Referral Guidebook would add this company to it.
Guoliang of Marietta